- What is the “porcelain stoneware”?
- The “Porcelain Stoneware” is a compact, hard, coloured, non-porous ceramic. The ceramic mass of this type of tiles is extremely firm, hence the extraordinary strength of the tile itself.
- What is “double-firing”?
- “Double-firing” is a process where the ceramic mixture is baked, glazed and then baked once again. Double-fired tiles are a porous and ductile material, with a high ability to absorb water.
- Can I book an appointment at your showroom?
- Of course! Contact us by phone: 0306490013 or by email: info@edilexport.com
- How long does it take for orders to be ready?
- Usually orders are ready to be collected in 15 working days. For more information contact us.
- Can I take advantage of “prompt delivery” for products that are available on the website?
- When a product is available on the website it means that we have it in our warehouse, so it is also available for prompt delivery.
- How can I calculate the right amount of floor or wall cladding to order?
- In order to calculate the right amount of a product you want to order, you need to measure the surface you want to pave/cover. In this way we will know the net amount of necessary tiles to which we will have to add the percentage of “scrap”.
- What is “scrap”?
- The “scrap” is the waste resulting from cutting or drilling that will be necessary during the laying phase. This percentage needs to consider: the size of the floor joint, because the bigger the floor joint the lower the amount of tiles; and the laying scheme, since for a horizontal laying scheme are required less tiles than for a diagonal one. 10% is the minimum percentage of scrap that is necessary in order to proceed with the laying of every floor or wall cladding.
- Do you sell products of second choice?
- Yes, we have second choice products both on our website and at our showroom.
- Can I have a technical consult before buying?
- We are at your disposal, both in our showroom and with our customer service.
- Can I provide a destination address that is different from the billing address?Yes, that is possible if you order on our website. Otherwise, if you purchase in our showroom you can directly communicate to our salesperson the two different addresses.
- Yes, that is possible if you order on our website. Otherwise, if you purchase in our showroom you can directly communicate to our salesperson the two different addresses.
- Can I obtain preferential VAT?In order to carry out an online order with 10% VAT we kindly ask you to provide us with documents, issued by the competent authorities, confirming your tax relief (send them to our email info@edilexport.com). For purchases in our showroom you can ask information directly to our salesperson.
- In order to carry out an online order with 10% VAT we kindly ask you to provide us with documents, issued by the competent authorities, confirming your tax relief (send them to our email info@edilexport.com). For purchases in our showroom you can ask information directly to our salesperson.
- How can I get technical support?
- Check our website for the technical data sheet of the product you are interested to, otherwise contact our customer service.
- Do you provide international shipping?
- For orders sent abroad, we ask you to contact us beforehand. Shipping costs depend on the country of destination.
